MuleSoft Connect AI 2025: Leading the Future of Agentic AI Integration

The energy in Toronto was charged at MuleSoft Connect AI 2025, and the Incepta crew was at the center of it all! We met with industry leaders and innovators to discover the leading edge of AI-driven integration, and the knowledge we took away is priceless as we assist our customers in navigating the quickly changing digital environment. This is not another technology conference; it’s a dive into the Agentic AI integration Transformation – a world in which intelligent autonomous agents are transforming the way businesses are run and related to their information.

From the moment we stepped onto the conference floor, our team was immersed in thought leadership, live demos, and conversations shaping tomorrow’s integration landscape. MuleSoft, a Salesforce company, unveiled powerful innovations and a compelling vision for the future—one we’re proud to help bring to life for our clients.

Insights from MuleSoft’s 2025 Connectivity Benchmark Report

The newly released 2025 Connectivity Benchmark Report was a wake-up call for enterprises striving toward AI transformation. MuleSoft shared revealing stats: 93% of IT leaders plan to implement autonomous agents within two years, yet 66% still struggle to deliver seamless, integrated user experiences. 

Despite the enthusiasm for AI, 95% of organizations report facing challenges with integration, underscoring the necessity for robust strategies. Organizations now juggle 897 applications, with 45% handling 1,000 or more. This complexity often leads to data silos, impeding effective AI implementation. ​

These findings reveal a critical disconnect. While the desire for AI adoption is strong, the necessary integration infrastructure is often lacking. Without cohesive connectivity, AI cannot deliver its full potential, compromising user experience, data security, and overall business value.

The Agentic Maturity Model at MuleSoft Connect AI 2025 

One of the most impactful frameworks presented at MuleSoft Connect AI 2025 was the Agentic Maturity Model—a roadmap helping organizations gauge where they are and what’s next on their AI journey. The five maturity levels reflect increasing sophistication:

• Level 0 – Rule-Based Automation: Automating repetitive, rule-based tasks.
  
• Level 1 – Information Retrieval: Deploying agents that surface relevant data to aid decision-making.
  
• Level 2 – Single-Domain Orchestration: Automating workflows within one business unit or platform.
  
• Level 3 – Multi-Domain Orchestration: Integrating processes across departments and systems.
  
• Level 4 – Multi-Agent Collaboration: Coordinating multiple intelligent agents to solve complex problems dynamically.

Regardless of where your organization stands, MuleSoft positions itself as the strategic enabler of secure and efficient advancement along this model.

The Imperative of Integration in Agent Deployment

A central theme was the indispensable role of integration in deploying autonomous agents effectively. Every intelligent agent needs real-time access to critical business systems to function effectively. MuleSoft’s presentation clarified the Agent Lifecycle, comprising three phases:

It begins with the Conversation Phase, where a user initiates a query or task. Then comes the Action Phase, where MuleSoft APIs activate connections across CRM, ERP, and other platforms. Finally, the Outcome Phase delivers insights or automated actions generated by AI agents. MuleSoft’s real strength lies in the Action Phase—empowering seamless, secure interaction with core business systems.

New Tools for a Smarter Tomorrow 

MuleSoft introduced new capabilities at MuleSoft Connect AI 2025 that streamline integration and boost AI readiness.

To accelerate AI, innovations like IDP with Einstein are reducing manual workloads through intelligent document processing. The Managed Flex Gateway ensures scalable, secure integration for agent-driven use cases, while RAG Bot Configuration simplifies the deployment of Retrieval-Augmented Generation bots.

For low-code development, Anypoint Code Builder is democratizing the developer experience, and the new Figma integration bridges design and implementation for rapid deployment.

On the infrastructure front, MuleSoft on Hyperforce enhances scalability for demanding AI workloads. Enhanced Salesforce and Anypoint integration ensures better data synergy, and AgentForce’s new API catalog makes resources more accessible to agents.

The Agentic Transformation Framework

MuleSoft outlined six foundational components necessary to support agent-driven experiences:

• Agent Orchestration: Managing agent workflows across platforms.
• Grounding Techniques: Anchoring AI output in accurate, domain-specific knowledge.
• RAG Integration: Using Retrieval-Augmented Generation to enhance LLM responses.
• Multi-Agent Systems: Facilitating collaborative problem-solving via interconnected agents.
• Reasoning Mechanisms: Enabling agents to process information and make informed decisions.​
• Language Models (LLMs): Powering the intelligence behind AI agents, facilitating natural language understanding and generation.
• Event-Driven Architectures (EDA): Enhancing responsiveness and scalability in AI applications. 

Together, these form the foundation of intelligent business systems—systems that Incepta is helping bring to life.

Developer Experience Is Getting a Serious Upgrade

For developers, the updates felt like a breath of fresh air. To reduce friction in development, MuleSoft introduced several enablers. Prebuilt AI connectors expedite integration with enterprise platforms. Unified ecosystem management provides centralized oversight, and a governed agent lifecycle ensures security, compliance, and performance at every phase of deployment. This shift reflects a broader theme at the conference: making enterprise-grade AI more accessible, manageable, and aligned with business outcomes.

MCP Support for Agentic Flexibility

As businesses expand across clouds, MuleSoft’s Multi-Cloud Platform (MCP) becomes indispensable. It supports seamless AI integrations, enabling the creation of context-rich, cross-cloud applications and ensuring every deployment is flexible, scalable, and future-proof.

This flexibility means you can meet users where they are—without compromise. It’s another sign that MuleSoft isn’t just preparing for the future. They’re enabling it.

MuleSoft’s Vision for AI Value Creation

MuleSoft envisions a future where integration is no longer the domain of just technical teams—it becomes a capability accessible across the organization. To achieve this, MuleSoft is delivering a set of strategic capabilities designed to empower all users. 

Low-code tools are at the forefront, enabling non-technical users to actively participate in integration projects, which significantly accelerates deployment. Their approach to extensible connectivity ensures seamless interaction with a wide array of systems and applications, reducing friction in digital transformation. Intelligent tooling, powered by AI, optimizes integration workflows for greater efficiency and accuracy.

Meanwhile, robust operations form the backbone, offering secure and scalable integration solutions that meet the demands of modern enterprises. Together, these pillars aim to unlock AI’s full potential across every domain of the organization.

We are your Partner in the Agentic Enterprise Journey

The insights from MuleSoft Connect AI 2025 reinforce the necessity of robust integration strategies for successful AI adoption. At Incepta, we are committed to assisting enterprises in bridging the gap between AI ambitions and current integration capabilities by integrating disparate systems across CRM, ERP, WMS, and legacy technologies to create a unified data environment. Implementing security measures from the outset ensures a secure foundation for AI initiatives.

If your 2025 roadmap includes autonomous agents, LLMs, or integration modernization, let’s Connect