Incepta’s Process Xplorer Solution – Case Study
This success story highlights how our team partnered with one of its real estate clients to enhance its operational efficiency by employing the Incepta Process Xplorer Solution powered by Automation Anywhere. This intelligent process discovery tool provided the client with a detailed understanding of their business processes, helping them identify areas ripe for improvement, reduce inefficiencies, and optimize workflows.
The primary goal was to improve the client’s case hearing department operations by identifying bottlenecks, streamlining workflows, and automating repetitive tasks. This involved:
- Process Optimization to enhance overall operational flow.
- Business Process Discovery to map out inefficiencies.
- Reconfiguring Time-Consuming Processes for standardization and speed.
A Canadian real estate regulatory authority, responsible for upholding the integrity of Ontario’s real estate industry. As a government regulatory body, they oversee critical functions such as licensing, addressing complaints, and enforcing disciplinary actions to ensure that ethical and legal standards are maintained across the sector. Dedicated to maintaining transparency and fairness, the organization plays a pivotal role in regulating real estate practices and ensuring compliance with provincial laws.
Industry: Real Estate, Regulatory Body
Our client real estate regulatory body faced several key challenges, including:
- Repetitive Manual Tasks in the case hearing department, which slowed down operations.
- Non-standardized processes lead to bottlenecks and delays.
- Lack of Centralized Data Integration, resulting in data redundancy and inefficiencies.
The client needed to understand these inefficiencies to optimize processes while maintaining compliance with regulatory standards.
We proposed using the Incepta process xplorer solution, an AI-powered tool, to help our client identify and map its business processes. It works by recording and analyzing user interactions with software to identify inefficiencies and bottlenecks.
- For efficient data capture, we deployed sensors on computers
- Used by 4 identified users
- Over 30 days
- Recorded 176,000 events, including keystrokes, mouse clicks, and screen interactions.
- Our team then created comprehensive process maps from the collected data, which provided valuable insights into the existing business processes and resource utilization.
- Through meticulous data analysis, we identified automation opportunities and recommended automation templates for non-cognitive tasks like email communication, which saved time and resources.
- We recognized redundant steps in tracking case and application updates, leading us to recommend process standardization to streamline and optimize operations.
Technology Used:
By partnering with Incepta Solutions, our client achieved its goal of enhancing business process understanding and identifying automation opportunities.
The implementation of the Incepta Process Xplorer Solution delivered several specific benefits to our client:
- Multiple applications captured redundant data, prompting the recommendation for centralized data integration, enhancing data consistency, and reducing redundancy.
- Automation templates for non-cognitive tasks, such as email communication, were advised, resulting in operational efficiency.
- Identification of redundant steps in tracking case updates and application updates, along with the suggestion for process standardization, led to smoother and more standardized operations.
- 2 processes were earmarked for automation, resulting in time and resource savings, while 3 others were reconfigured for improved efficiency.
Incepta Process Xplorer is one intelligent tool that acts as a smart assistant for your business. It keeps an eye on how your work gets done and finds ways to make it better and faster. This helps your business run smoother and do more with less effort. It covers the full automation journey, encompassing discovery, automation, and optimization, to automate both front and back-office processes and coordinate work among human-bot teams.
Build automation intelligently for your business and achieve process transparency with speed and accuracy with Incepta Process Xplorer Solution powered by Automation Anywhere.
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