Quick Start

Launch your first Salesforce-native AI agent in just 4 weeks for fast ROI.

Readiness Assessment

Gain a clear roadmap and integration plan before you deploy.

Tailored Agents

Build bespoke AI agents for Sales, Service, Operations, or Marketing.

Enablement

Ongoing monitoring, fine-tuning, and new skill deployment.

AgentForce: AI Agents on Salesforce – Reimagining Work

Unlike generic chatbots, AgentForce is a Salesforce-native enterprise AI agent platform that integrates in real time with your Sales Cloud, Service Cloud, Slack, and more. It delivers personalized, context-rich interactions using live CRM data, without creating new data silos.

What makes AgentForce unique is its Atlas AI engine and low-code Agent Builder. Anyone can configure powerful agents using natural language or clicks – no complex coding required. These AI agents come pre-trained on common Salesforce use cases, so they can autonomously handle routine questions and tasks from day one. With built-in guardrails and the Einstein Trust Layer, AgentForce ensures enterprise-grade security, governance, and accuracy out-of-the-box.

Why Choose Incepta

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Salesforce-Certified & Award-Winning Partner

Incepta is a certified Salesforce Summit Consulting Partner and MuleSoft partner with 60+ integration experts. We’ve delivered over 900 Salesforce implementations and 1,500+ APIs across industries – and we even won Salesforce’s 2024 Partner Innovation Award for our AI solutions.

AI-First, Integration-Focused Approach

We specialize in AI-ready architecture and deeply embedding AgentForce into your workflows. Unlike one-off chatbot vendors, Incepta ensures your AI agents are securely connected to real-time data and processes, delivering true intelligent automation – not just chat answers.

Industry Domain Knowledge

Our experience spans multiple sectors from financial services to consumer goods. We bring best practices and pre-built accelerators (integration templates, industry data models, etc.) to jumpstart your AgentForce journey, so your AI agents speak your industry’s language.

Commitment to Client Success

We build long-term partnerships with ongoing support, iterative improvements, and innovation as AgentForce evolves. Incepta was even recognized among Canada’s Top 25 Innovative Companies – we carry that innovation mindset into every project. When you work with us, you gain a dedicated AI advisor committed to your success.

Our AgentForce Packages – Services at a Glance.

Modern Table - Mobile Card Layout
Package Description Key Highlights
AgentForce QuickStart – AI in Action in 4 Weeks Launch your first Salesforce-native AI agent in just one month. • One pre-configured AI agent
• Integration with core Salesforce data
• Admin training for rapid adoption
Agent Readiness Assessment – Strategy & Roadmap Deep-dive evaluation of processes, data readiness, and automation potential. • Comprehensive readiness analysis
• Documented AI agent roadmap
• Phased deployment strategy
Custom Agent Development – Your AI, Your Way End-to-end build of bespoke agents for Sales, Service, Operations, or Marketing. • Tailored skills, workflows, and dialogues
• Designed around business-specific needs
Integration & Data Unification – 360° AI View Connect Salesforce to ERP, e-commerce, and enterprise systems for full context. • Salesforce + MuleSoft integration expertise
• Unified data foundation for AI agents
Enablement & Change Management – People First Training, adoption playbooks, and ethical AI guardrails for smooth adoption. • Hands-on enablement
• Change management strategies
• Trust & compliance frameworks
Post-Go-Live Optimization – Continuous ROI Continuous monitoring, fine-tuning, and skill deployment. • AgentForce Command Center
• Real-time performance tracking
• Iterative improvements

Our AgentForce Packages – Services at a Glance.

3x Faster Response Times

AI agents respond to customer inquiries up to three times faster than human agents, accelerating your service and sales cycles.

80% Issues Resolved Autonomously

By 2029, AI agents will autonomously resolve ~80% of common customer service issues without human intervention, enabling your teams to focus on higher-value work.

24% Higher Customer Satisfaction

Companies have seen support satisfaction scores increase by 24% after implementing AI, thanks to faster, around-the-clock assistance.

Schedule a call for Incepta Agentforce cost or quotation.

AgentForce Use Cases

Order Management Agent

Responds to order status inquiries, tracks deliveries, and manages returns, exchanges, and cancellations using real-time Salesforce data.

Outcome: Faster resolutions, reduced support load, and improved customer satisfaction.

Finance Support Agent

Resolves billing discrepancies, assists with payments and loan inquiries, and flags fraud or invalid warranty claims in real time.

Outcome: Secure, compliant financial support that reduces risk and increases trust.

Sales Enablement Agent

Qualifies leads, identifies upsell opportunities, enriches CRM records, and automates onboarding processes for your business.

Outcome: Healthier sales pipelines, smarter rep actions, and accelerated revenue growth.

Knowledge Assistant Agent

Delivers instant answers via FAQs, knowledge articles, and internal training content, reducing repetitive queries.

Outcome: Scalable self-service support, faster resolution times, and empowered employees and customers.

Account Services Agent

Manages password resets, profile updates, login issues, and membership renewals or cancellations instantly.

Outcome: Streamlined account management, fewer escalations, and stronger customer retention.

Online Shopping Concierge

Guides customers through product discovery, provides availability and size recommendations based on preferences and history.

Outcome: Higher conversion rates, increased average order value, and a seamless shopping experience across channels.

3 Steps to AgentForce Success How It Works

DISCOVER

We start with a collaborative discovery phase. Incepta conducts workshops to understand your goals and performs an AgentForce Readiness Assessment of your current processes and data. This lays the foundation with a clear vision, governance model, and an AI agent roadmap aligned to your business objectives.

DESIGN

Next, we blueprint your AgentForce solution. Our experts design the custom agents (skills, dialogs, workflows) tailored to your use cases, and map how these agents will connect with Salesforce data and your other systems. The outcome is a detailed design and integration plan (including any required MuleSoft connectors or APIs) that shows how Data and processes will unify to power your AI agents.

Deploy

Finally, we build, integrate, and launch your AI agents. Incepta configures Salesforce AgentForce, sets up all required integrations, and thoroughly tests the solution. We train your administrators and end-users for a smooth rollout. After go-live, our team monitors performance and fine-tunes your agents via the AgentForce Command Center.

Connect your business seamlessly with best-in-class technology providers today!

Ready to Transform with AgentForce?

Let’s build your first AI agent together. From strategy to execution,
Incepta will guide you in unleashing Salesforce AgentForce within your organization.

Contact us