Contact Us
Incepta > Our Solutions > By Industry > Public Sector

Public Sector

Citizen 360 | Social Services Automation | Citizen Self-Service | Financial & HR Modernization

Challenges Government entities are facing multiple challenges

Outdated IT Infrastructure

Governments spend roughly two-thirds of the IT budget on maintaining outdated 10-40 years old, inflexible, unreliable, and costly legacy systems.

Inefficient Processes

Outdated tools and cumbersome, time and resource-heavy processes result in inefficient operations and poor services to citizens leading to rising dissatisfaction.

Poor Customer Experience

Citizens are used to seamless connected experiences they get from brands they use and expect similar experiences from government entities.

Rising Employee Expectations

Like the private sector, government and public sector employees expect all-digital, work-from-anywhere experiences and the latest tools.

Stop wasting time and money on outdated technology. Let’s get started

Our Solutions Digital Transformation Solutions for Public Sector Entities

Citizen 360

Provide consistent, connected experiences across channels – from the web, mobile, social, and in-person to delight your customers.

Citizen Self-service Portals

Enable self-service online portals than can help consolidate and simplify the process of receiving key social services in a timely manner.

API Security

Protect APIs in real-time and detects vulnerabilities across all areas of the public sector including education, transportation, healthcare, social services, and law enforcement.

Accounts Receivable

Automate the Accounts Receivable (Order to Cash) process from ordering to fulfillment, shipping, and payment processing.

Social Services Automation

Employ technologies like CRM, data integration, cloud migration, etc to automate manual, error-prone processes and enable faster delivery of key social services.

Financial and HR Modernization

Use government initiatives to modernize and reduce the cost of decades-old financial and HR systems in favor of newer, FedRAMP-certified SaaS vendors.

Benefits to bank on How digital transformation can improve public services

Improve Response Time

With cloud-based solutions, citizens and civil servants would resolve urgent needs quicker than with outdated, legacy IT systems.

Better Data Transparency

Employing the latest tools for data capture, consolidation, and management helps you improve data transparency.

Streamline Administration

Automating manual, repetitive processes helps you streamline the administration and serve the citizens more efficiently.

Efficient Record Keeping

Digitizing manual processes help you efficiently preserve records for the longer term with easy access and reduced storage space.

Stop wasting time and money on outdated technology. Let’s get started

Latest Articles and Case Studies

Empower Your Teams to Deliver Citizen-First Experiences

Let’s build your Citizen 360 vision — start the conversation today.

Let’s get started

Are you ready for efficient and citizen-friendly processes?

Stop worrying about IT services. Focus on your business
Let us provide the service you desire.

Contact us

How Can We Help You?

Need to bounce off ideas for an upcoming project or digital campaign? Looking to transform your business with the implementation of full potential digital marketing?

For any career inquiries, please visit our careers page here.