MuleSoft Migration for Pet Retailer Secures Performance Across AWS and Azure.

This success story showcases how Incepta Solutions collaborated with a leading North American pet retail enterprise to execute a secure, structured, and zero-downtime MuleSoft migration across AWS and Azure environments. The initiative involved consolidating over 70 APIs and applications, hardening security protocols, enhancing observability, and modernizing cloud connectivity strategies.

This migration was mission-critical, ensuring business continuity across ecommerce, in-store integrations, supply chain workflows, and retail partner systems, without service disruption or compromising compliance. We delivered this through a phased and methodical MuleSoft migration framework optimized for hybrid multi-cloud deployment.

• We migrated core and non-core MuleSoft applications securely from AWS to Azure.
• Minimized downtime and disruption to customer-facing and internal systems.
• Applied structured release governance, network security, and observability enhancements.
• Ensured role-based access and artifact control across multi-org deployments.

A well-established North American pet retail brand with a vast network of physical stores and a growing e-commerce presence. With hundreds of locations across Canada and the U.S., the company serves millions of pet owners through a mix of in-store services, digital platforms, and loyalty programs.

Industry: Retail, Consumer Goods.

With a rapidly growing e-commerce presence and complex backend systems connecting store operations, fulfillment, CRM, loyalty programs, and vendor platforms, our client relied heavily on its MuleSoft middleware layer to maintain agility, performance, and API-led connectivity.

• The existing MuleSoft workloads were split between AWS and Azure, with inconsistent deployment standards.
• Infrastructure dependencies were not uniformly documented, leading to misalignments across environments.
• Role-based access control and artifact governance lacked centralized enforcement, creating security risks.
• There was no rollback mechanism in case of post-migration failure, increasing production release risk.
• Logging and observability were not standardized, limiting post-migration validation and troubleshooting.

We designed and executed a robust MuleSoft migration plan broken into structured phases to ensure security, governance, and operational continuity.

Migration Strategy and Environment Alignment

• Defined pre-migration state by cataloging all APIs, proxies, certificates, environment variables, and dependencies.

• Conducted a detailed RCA on Mule 4 deployment errors and connectivity gaps between AWS and Azure.

• Identified impacted applications and grouped APIs for sequenced migration based on criticality.

Security Assessment and Governance

• Hardened identity management by configuring environment-specific roles, secrets, client IDs, and certificate handling.

• Established artifact-level controls within Anypoint Exchange to govern what APIs and templates were migrated.

• Aligned environments with encryption, secure properties, and Anypoint Secrets Manager across clouds.

Release & Cutover Plan with Zero Downtime

• Created rollback workflows using Git repo snapshots and runtime backups.

• Performed non-prod and prod validations in Azure post-migration to ensure runtime parity with AWS.

• Executed DNS switch and cutover to Azure runtime without downtime using pre-mapped endpoints and load-balanced redirects.

Logging, Monitoring, and Observability

• Deployed environment-specific logging using Splunk with unified correlation IDs across applications.

• Standardized monitoring using MuleSoft’s Anypoint Monitoring and integrated Cloudhub logs with the existing SIEM.

• Set up alerting rules and data feeds to ensure operational health across both cloud landscapes.

Knowledge Transfer and Documentation

• Delivered full documentation of migration logic, rollback plans, and service dependency mappings.

• Provided a post-migration release notes package outlining changes by app, environment, and control group.

Incepta’s Core Responsibilities:

Throughout the MuleSoft Migration project, Incepta was responsible for:

1. Assessed pre-migration system architecture and documented all dependencies.
2. Built phased release timelines and rollback governance.
3. Hardened security protocols across Anypoint, Cloudhub, and Azure integration layers.
4. Performed full migration testing and production cutover execution.
5. Delivered operational handover, documentation, and observability setup.

Technology Used:

• MuleSoft Anypoint Platform
• Cloudhub
• Azure Integration Services
• AWS Identity and Access Management (IAM)
• Splunk

The successful implementation of the MuleSoft Migration for our client delivered impactful, measurable improvements:

100% of applications migrated without service disruption across ecommerce and in-store systems

Zero downtime during production cutover thanks to pre-validation and DNS switch strategy

Enhanced governance across 3 environments using role-based permissions and artifact tagging

50% reduction in post-deployment error rate due to observability improvements and rollback readiness

Multi-cloud compliance achieved across AWS and Azure for all MuleSoft applications

By delivering a secure, efficient, and zero-downtime MuleSoft migration, Incepta Solutions helped the client modernize its integration landscape, improve platform governance, and ensure uninterrupted operations across cloud environments. The client now benefits from enhanced visibility, better release control, and a standardized framework for future integrations..

Looking to migrate or modernize your MuleSoft workloads across clouds? Explore Incepta’s MuleSoft services here.

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