What are Connected Experiences and why do you need them
August 22, 2022
Learn what Connected Experiences are and the barriers and enablers to creating the connected customer experience.
overviewCustomer 360
Incepta helps businesses choose the right cloud platforms, provides cloud migration services, and establishes an automated workflow through our cloud services.
Our Customer 360 services help you enhance customer experience. Let’s get started
Supported IndustriesIncepta Can Take You Places!
Driving Customer 360 Connectivity through Salesforce
Purpose-Built Products Complete Customer 360
Beyond standard implementation, we offer specialized in-house products built on Salesforce. These solutions are designed to accelerate your ROI by providing industry-specific customer insights and engagement tools.
Retail Omni-Connect
We help you close the data gap by unifying your logistics, e-commerce, and CRM into one seamless command center. This gives you a 360-degree view of the entire shopping journey, allowing you to see exactly how your customers interact with your brand from the first click to final delivery.
The Impact: By moving to a D2C model, you can bypass distributor markups and launch a stunning storefront in as little as 2 weeks, leading to a measurable 30% boost in profit margins.
Incepta Loyalty Connect
We turn your fragmented engagement data into a unified engine for trust. By centralizing your loyalty data within your CRM, we empower you to deliver hyper-personalized rewards and real-time deals based on a deep, 360-degree understanding of customer behavior.
The Impact: We enable you to launch intelligent, scalable loyalty programs in minutes rather than months, turning simple transactions into the long-term relationships that drive consistent growth.
Customer 360 Financial Services
Incepta Customer 360 empowers financial institutions to forge stronger relationships and unlock superior customer experiences. Our unified platform centralizes your customer data, fostering collaboration across teams and putting the customer at the core. enabling you to:
- Personalized Experiences: Leverage AI and data insights to personalize interactions, fostering trust and loyalty. (Combines first two bullet points)
- Intelligent Automation: Automate workflows to streamline processes and empower employees.
- Data-Driven Decisions: Gain a single, real-time view of customer data for smarter financial decisions.
Tailored Solutions for Every Financial Service
Banking
Deliver seamless customer experiences across the entire banking journey, from onboarding to account management.
Insurance
Streamline agent workflows with AI-powered insights and automate claims processing for faster resolution.
Wealth Management
Deepen client relationships with intelligent automation and foster advisor productivity.
Fintech
Revolutionizing customer-business interactions for personalized experiences and enhanced satisfaction.
Incepta Can Help You Make Smarter Financial Decisions. Let’s get started
Customer 360 Healthcare
Incepta Customer 360 empowers healthcare organizations to build stronger connections across the entire ecosystem. Our AI-powered CRM platform provides a 360-degree view of patients and members, enabling:
- Personalized Engagement: Deliver targeted experiences for improved outcomes.
- Actionable Insights: Automate processes and generate real-time intelligence.
- Measurable Results: Drive patient adherence, boost ROI, and expedite case resolution.
Benefits Across Healthcare
Providers
Connect clinical data, social factors, and preferences for efficient care.
Payers
Automate workflows to streamline member journeys and reduce costs.
Public Health
Manage workloads, collaborate seamlessly, and improve constituent engagement.
Pharma & MedTech
Foster personalized patient interactions and accelerate innovation.
Empower Patients and Improve Outcomes with Incepta Customer 360. Let’s get started
Customer 360 Retail
Incepta Customer 360 empowers retailers to thrive in today’s digital-first landscape. Our unified platform breaks down silos, uniting your teams and data to deliver exceptional customer experiences that drive loyalty and reduce costs. enabling you to:
- 360° Customer View: Gain a comprehensive understanding of your customers across all touchpoints, enabling personalized experiences.
- Streamlined Operations: Automate workflows, boost collaboration, and transform your retail operations for greater efficiency.
- Data-Driven Decisions: Leverage real-time customer data insights to make smarter business decisions.
Empower Every Interaction
Unified Commerce
Create seamless buying experiences across all channels, from online stores to physical locations.
Personalized Marketing
Deliver targeted marketing campaigns based on customer preferences and behavior.
Empowered Associates
Equip your retail staff with digital tools to enhance customer service and drive sales.
Unify Your Teams and Data to Deliver Exceptional Customer Experiences. with Incepta Customer 360
Customer 360 Consumer Goods
Incepta Customer 360 empowers consumer goods companies to achieve profitable growth in today’s dynamic market. Our platform seamlessly connects your B2B and B2C data, unlocking the power of AI to create exceptional brand experiences and drive customer loyalty. enabling you to:
- Salesforce Genie: Harmonize your data across the entire value chain, enabling intelligent decision-making and personalized marketing.
- Real-Time Insights: Gain a deeper understanding of your customers and market trends with real-time data analytics.
- Boost ROI: Optimize marketing campaigns, build stronger partner relationships, and maximize revenue opportunities.
Tailored Solutions for Every Consumer Goods Segment
Apparel & Accessories
Deliver real-time personalized experiences that build lasting brand loyalty.
Health & Beauty
Create targeted marketing campaigns that increase ROI and strengthen retailer relationships.
Home Durables
Build trust and household penetration with intelligent automation across your entire business.
Fast Moving Consumer Goods
Drive customer loyalty with real-time insights and optimize planning & execution for improved margins.
Boost ROI and Build Stronger Partnerships. Let’s get started
Customer 360 Manufacturing
Incepta Customer 360 empowers manufacturers to connect their value chain, optimize production, and achieve superior customer service. Our platform integrates sales, planning, and production data, providing a holistic view of your operations to drive efficiency and growth. enabling you to:
- Connected Ecosystem: Integrate all aspects of your manufacturing process, from sales and planning to production execution.
- Real-Time Visibility: Gain a comprehensive view of customer needs, inventory levels, and production progress for informed decision-making.
- Enhanced Collaboration: Foster seamless communication and collaboration across teams for improved efficiency and faster response times.
Empower Your Teams
Sales & Marketing
Generate more leads, improve cross-selling and upselling opportunities, and deliver accurate quotes with CPQ functionality.
Production
Optimize production planning, streamline processes, and ensure on-time delivery.
Customer Service
Provide personalized service with instant access to customer data and offer real-time support through multiple channels.
Optimize Production and Achieve Superior Customer Service. with Incepta Customer 360
Customer 360 Communication
Incepta Customer 360 empowers communication service providers (CSPs) to deliver a faster, more connected future for their customers. Our platform fosters personalized interactions across all touchpoints, enabling deeper customer relationships and improved operational efficiency.enabling you to:
- Unified Customer View: Gain a 360-degree view of your customers, enabling personalized service and targeted marketing campaigns.
- Seamless Communication: Deliver a cohesive experience across all channels, from billing inquiries to technical support.
- Empowered Agents: Equip your agents with the tools and information they need to resolve customer issues quickly and efficiently.
Build Stronger Customer Connections
Personalized Interactions
Communicate with customers on a personal level, understanding their needs and preferences.
Proactive Engagement
Leverage AI-powered insights to anticipate customer needs and proactively address concerns.
Social Solutions
Empower customers to connect with your team through their preferred channels for faster resolution.
Deliver a Faster, More Connected Future for Your Customers. Let’s get started
Customer 360 Public Sector
Incepta Customer 360 empowers government agencies to modernize service delivery, accelerate mission impact, and unlock greater innovation potential. Our secure, cloud-based platform provides a single, unified solution for managing citizen interactions and optimizing government operations. Benefits for the public sector:
- Key Innovative & Secure: Leverage a user-friendly platform with robust security features, mobile & social compatibility, and regular updates.
- Open & Connected: Integrate seamlessly with existing internal and external systems, fostering collaboration and leveraging AI capabilities.
- Fast & Easy Deployment: Benefit from rapid setup with no hardware or software installation, empowering quicker service delivery.
Empowers Public Sector Agencies
Enhance Digital Service Delivery
Manage the entire lifecycle of citizen interactions, from online requests to internal workflows and reporting.
Streamline Regulatory Management
Leverage AI-powered insights to anticipate customer needs and proactively address concerns.
Optimize Human Services Delivery
Manage complex long-term cases with a holistic view of clients, relationships, and service providers.
Enhance Digital Services and Streamline Operations. Contact Incepta!
Customer 360 Education
Incepta Customer 360 empowers educational institutions to deliver exceptional learning experiences throughout the student lifecycle, from recruitment to alumni engagement. Our AI-powered CRM platform unifies data and fosters stronger relationships, enabling you to:
- Exceed Enrollment Goals: Proactively engage with prospective students, personalize the application process, and streamline admissions.
- Boost Retention Rates: Deliver personalized student support, promote self-service options, and foster a more connected learning environment.
- Drive Fundraising Success: Cultivate lasting relationships with alumni, leverage data insights for targeted campaigns, and unlock new opportunities for giving.
- Increase Efficiency: Eliminate data silos, streamline workflows, and empower educators and staff with a unified platform.
Empowers Educators Across all Areas
Recruitment & Admissions
Recruit top talent, personalize the applicant experience, and automate workflows with AI-powered tools.
Student Success
Provide holistic advising, promote student engagement, and empower success through personalized support.
Advancement & Alumni Relations
Build stronger alumni relationships, streamline fundraising efforts, and optimize operations to achieve institutional goals.
Communications & Marketing
Deliver personalized communications across channels, build lasting relationships, and measure impact with AI and data insights.
Deliver a Faster, More Connected Future for Your Customers. Let’s get started
Customer 360 Non-Profit
Incepta Customer 360 empowers non-profit organizations to build stronger relationships, maximize impact, and drive meaningful change. Our AI-powered CRM platform unifies your data, providing actionable insights to personalize experiences and nurture supporter connections. Enabling you to:
- Centralized Platform: Manage all aspects of your non-profit with a single, integrated solution.
- Personalized Engagement: Cultivate lasting relationships with donors, volunteers, and beneficiaries through personalized interactions.
- Data-Driven Decisions: Leverage real-time data insights to optimize your fundraising efforts and program delivery.
- Scalable Solutions: Adapt to evolving needs with a flexible platform that grows alongside your non-profit.
Built for Non-Profits
Fundraising
Use data intelligence to identify potential donors and optimize fundraising strategies.
Marketing & Engagement
Build stronger communities by delivering personalized experiences to your supporters.
Program Management
Deliver impactful programs at scale and track progress effectively.
Grantmaking
Build lasting partnerships with grantors and manage relationships efficiently.
Operations
Unify your teams, generate actionable insights, and collaborate seamlessly.
Centralize Your Operations and Make Data-Driven Decisions. Let’s get started
Customer 360 Professional Services
Incepta Customer 360 empowers professional services firms to harness the power of data while prioritizing human connections. Our AI-powered CRM platform provides a unified view of your clients, enabling you to deliver exceptional service and drive superior results.Enabling you to:
- Data-Driven Decisions: Leverage real-time client data and AI insights to make smarter business decisions and foster deeper client relationships.
- Enhanced Collaboration: Empower your teams to collaborate seamlessly across projects, clients, and practice groups, boosting productivity and client satisfaction.
- Personalized Experiences: Deliver personalized service that exceeds client expectations at every touchpoint.
Tailored Solutions for Every Professional Service
Accounting, Tax & Audit
Leverage automation and AI to streamline workflows, accelerate team productivity, and gain deeper client insights.
Consulting
Mobilize teams quickly, onboard consultants faster, and collaborate seamlessly to deliver exceptional client value.
Staffing & Recruiting
Streamline your recruitment process, personalize candidate experiences, and place top talent efficiently.
Harness the Power of Data and Prioritize Human Connections with Incepta Customer 360.
OUR CLIENTS Happy. Loyal. Satisfied
Latest Articles and Case Studies
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The four proven benefits of Customer 360
April 12, 2021
Let’s talk about customers in 2021. In today’s rapidly-evolving marketplace and the need for digitization, businesses must adapt faster (and more efficiently) than ever.
Why Incepta ?
Incepta, awarded as one of the top 5 fastest-growing IT companies in Canada on the Growth 2020 List, is your one-stop solution for all digital transformation services.
We provide digital transformation consultancy and services to organizations across North America, LATAM, and MEA regions needing business automation, cloud transformation, data management, cybersecurity, customer 360, and integration services
Driven by Innovation
Our global cross-functional team collaborates with you to develop innovative solutions using the latest technology and proven expertise across key industries.
Full-stack Expertise
Incepta offers a comprehensive suite of services across digital transformation, integration, RPA, data management, cloud strategy, cybersecurity, and more.
Center of Excellence (CoE)
Our Center of Excellence team continuously enhances competence on key partner platforms to provide innovative solutions to our esteemed clients.
Cutting-edge Tools
Incepta provides integration and automation solutions using cutting-edge integration tools like MuleSoft, Workato, Automation Anywhere, AI, and ML technologies.
Learn how our Customer 360 Framework can Deliver Unified, Personalized Experiences.
Let’s get started
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